Classic Landline
The Initial Term of this Agreement is the minimum contracted period during which you must acquire the Service. The Initial Term commences when the Service is first activated. If the Initial Term is not specified on the front page of this Agreement, then it is for 24 months. If you notify the Company within 30 days before the end of the Initial Term that you do not wish to continue the Service, the Agreement ends at the end of the Initial Term. Charges: The Customer will pay the Monthly Charge for the Service supplied by the Company, and any other charges charged in accordance with this Agreement. Charges may include: b) The Monthly Charge (billed monthly in advance), e) Any Cancellation Fee(s) as specified in this Agreement. You will be charged the Monthly Charge each month regardless of usage of the Service. The Company may vary the price plan, charges and Services provided under this Agreement at its sole option. These changes may include (but are not limited to) the Monthly Charge, The Company will use its best efforts (but is not required) to advise the Customer of any such change(s) 30 days before they occur. Billing: Vodafone’s billing period is from the 21st to the 20th of the following month. For your first bill, your Monthly Charge will be pro-rated for the period from your activation date of Service through until the end of the monthly billing cycle.
Fiber to the Home (FTTH)
This is a Triple Play Service (Broadband, Voice, TV). Vodafone will provide the Services to the Customer in accordance with the terms set out in this Agreement. The Customer will pay Vodafone Charges for the Services as set out in this Agreement. Data quota or pricing may vary during the term of this agreement. The agreement term is indicated on the front of this agreement form starting from the date of first activation. If not ticked then a 24 month term applies. All plans are capped postpaid with a data quota as indicated which is valid for one month (21st month – 20th month following).
DATA: Any unused data will ROLLOVER for one month and will be used first. Once monthly quota is finished the service will stop until the next months’ allocation is activated (21st of month). Optionally, the customer may choose to purchase an “add on pack” and continue using the internet. Addon packages are valid for 30 days from time of purchase, and will be used first. Addon packs will incur additional charges which will be invoiced monthly in arrears.
MOANATV: Service includes Vodafone’s Premium TV Entertainment package including supply of SetTopBox and Remote.
LANDLINE: Service includes home landline with unlimited onnet calling from Vodafone to Vodafone mobiles & Landlines (excluding 933). Calls to other networks and international are additional and charged monthly in arrears.
INVOICE: Vodafone will provide the Customer with a monthly e-bill statement that will be emailed to you around the 21st of each month, with full payment due no later than the 10th of the following month. All pricing is monthly in Samoan Tala and is VAGST Inclusive.
SERVICE AVAILABILITY: FTTH Service is available in Apia CBD and qualifying areas only. A one time installation fee applies and must be paid at time of registration. Post signing up, Vodafone will conduct a site survey of your location to confirm service availability. Should this survey indicate that the service is not easily available in your location, you will be notified and a refund (if applicable) will be made.
Speeds are up to maximum rates listed above, contention applies with no guarantee on service speed. DL is download speed, UL is upload speed. FTTH Speed is the national speed as measured from customer location to Vodafone Samoa Apia speedtest server.
EQUIPMENT: Vodafone will supply & install equipment at your premise which remains the property of Vodafone. Manufacturers warranty applies, all other issues are to customers care. Goods must be returned to Vodafone on service completion or replacement fees apply:
TERMINATION: Either party may terminate this Agreement after the expiry of the Term by giving thirty (30) days’ notice in writing to the other party. Customer may choose to terminate this Agreement for convenience before the expiry of the Term. In this case, Customer is liable to pay all remaining payments due under this Agreement from the date of termination to the end of the Initial Term. Service beyond the Term will continue on a month to month basis and may be terminated at any time by the Customer’s written request.
Fiber to the Business (FTTB)
Vodafone will provide the Services to the Customer in accordance with the terms set out in this Agreement. The Customer will pay Vodafone Charges for the Services as set out in this Agreement. Data quota and/or pricing may vary during the term of this agreement. The agreement term is indicated on the front of this agreement form starting from the date of first activation. If not ticked then a 24 month term applies. All plans are capped postpaid with a data quota as indicated which is valid for one month (21st month – 20th month following).
DATA – Any unused data will ROLLOVER for one month and will be used first. Once monthly quota is finished the service will stop until the next months’ allocation is activated (21st of month). Optionally, the customer may choose to purchase an “add on pack” and continue using the internet. Addon packages are valid for 30 days from time of purchase, and will be used first. Addon packs will incur additional charges which will be invoiced monthly in arrears.
INVOICE – Vodafone will provide the Customer with a monthly e-bill statement that will be emailed to you around the 21st of each month, with full payment due no later than the 10th of the following month. All pricing is monthly in Samoan Tala and is VAGST Inclusive.
SERVICE AVAILABILITY – Ultra Fast Broadband Service is available in Apia CBD and qualifying areas only. A one time installation fee applies and must be paid at time of registration. Post signing up, Vodafone will conduct a site survey of the customers location to confirm service availability. Should this survey indicate that the service is not easily available in your location, the customer will be notified and a refund (if applicable) will be made. Speeds are up to maximum rates listed above, contention applies with no guarantee on service speed. DL is download speed, UL is upload speed. FTTH Speed is the national speed as measured from customer location to Vodafone Samoa Apia speedtest server.
EQUIPMENT – Vodafone will supply & install equipment at the customers premise which remains the property of Vodafone. Manufacturers warranty applies, all other issues are to customers care. Goods must be returned to Vodafone on service completion or replacement fees apply:
TERMINATION – Either party may terminate this Agreement after the expiry of the Term by giving thirty (30) days’ notice in writing to the other party. Customer may choose to terminate this Agreement for convenience before the expiry of the Term. In this case, Customer is liable to pay all remaining payments due under this Agreement from the date of termination to the end of the Initial Term. Service beyond the Term will continue on a month to month basis and may be terminated at any time by the Customer’s written request.
Fixed Line
Term of agreement is valid for 12 months from date of activation. Connection will be via Vodafone 4G Mobile Network. Number Sequence available start with 6xxxxx. Monthly bundle starts from the 1st of the month and when cap is reached, customer is able to top up and continue using until the next month’s bundle is activated. International calls is not include in the bundle and customers will need to top up to make a call. Monthly Statement will be emailed by the 20th of each month. Full payment of each monthly statement is due on the 10th of the following month. Customer needs to inform Vodafone in writing if any changes in E-Bill address and location. Termination: if customer wishes to terminate before the end of the contract period, customer needs to settle all outstanding to date and remaining months of contract.
M-Tala Rocket Remit
- Zero sender fee is applicable on international money transfer from Australia via Rocket Remit to Vodafone Samoa M-TALA
- Local M-TALA withdraw fees are not applicable for all transactions in Samoa up until 30th November
- Depending on amount of Samoan Tala they want to send, customers will be asked to pay equivalent amount in their currency at the given exchange rate on the day.
- Money can only be received by registered M-Tala users.
- Money is received in the M-Tala wallet in Samoan Tala. Once the customer receives the money in his/her M-Tala account, they will be able to use the money for all services available on M-Tala such as; Bill Payments (EPC, SWA & Vodafone) or transfer money to friends and family, withdraw from authorised agents and much more.
MEA UMA BUNDLE
- Top up $59 tala on your Vodafone Fixed Line number
- Opt in using *888# using fixed line prepaid or postpaid capped sim to get the offer
- Also subscribe via 121 or walk into any retail store to purchase bundle if your balance is $59 or more
- Unlimited minutes to any Vodafone numbers
- 5GB can be used for WIFI capable Fixed Lines
- Data plans can only be used within its 30-day validity period
Moana TV
Postpaid customers will sign into a contract of 24 months. Billing period is based on the billing cycle from the 21st to the 20th of each month.
Prepaid customers will be on a Pay as You Go basis where monthly charge is required to be paid upfront for connection to be active. Prepaid customers billing cycle is set by activation or last reconnected date. A notification will be sent via email three different times within the month to remind customer of their payment. Customer can upgrade of downgrade anytime during this contract period. Customers must have an email address and an alternate phone number for correspondence.
CHANNELS
Channels offered in these packages are offered at a subsidized value and is subject to change anytime therefore, Vodafone has the right to make these changes without notifying customers.
EQUIPMENT
All equipment used for this connection will remain as Vodafone property throughout the full term. A warranty of 30days applies to modems and STB units only from the day of installation. Vodafone warranty does not cover faults due to power surge/electrical fault, burnt or mishandling of modem/stb, water and/or physical damage from carelessness by the customer.
TERMINATION
Customers will be given 60 days to reconnect otherwise Vodafone equipment will be removed. Customers will be required to pay the remaining cost of equipment if the equipment is damaged or faulty at the time of removal.
Postpaid customers are required to pay an early termination fee of $500 if service is terminated within the initial 24-month term
Postpaid - Super Broadband
Customers internet data is valid for a month. Unused data will ROLLOVER for one month. This term is for 24 months from the date of activation. Once maximum cap is reached, customer is required to purchase one of the Add-on packages to continue using internet. Vodafone will provide the Customer with a monthly e-bill statement by the 20th of each month and due date of the same is the 10th of the following month. Upon termination, all outstanding to date and the remaining contract period must be settled in full.
Postpaid - Ultra-fast Fiber Broadband
Customers internet data is valid for a month. Unused data will ROLLOVER for one month. This term is for 24 months from the date of activation. Once maximum cap is reached, customer is required to purchase one of the Add-on packages to continue using internet. Vodafone will provide the Customer with a monthly e-bill statement by the 20th of each month and due date of the same is the 10th of the following month. Upon termination, all outstanding to date and the remaining contract period must be settled in full.
Prepaid Broadband
Terms & Conditions: Device Data Plans are for prepaid data sims only. Data devices include router, MIFI & dongle. Customers must top up exact amount to their data sim number and it will automatically convert to data. Data cannot be rolled over and must be used within validity period. Call 121 for more info.
Vodafone Wifi Zone
- Cards are non- transferable and valid for 5 days once activated.
- Customer MUST log off to be able to use this Wifi Zone card again within first day of activation.
- Call 67121 for assistance if needed.
